Visit Companion Volunteer

FEL is the Scottish environmental charity that’s changing our world for the better, project by
project.
We believe that powerful change can be simple to make, and we design the collaborative social
and environmental projects that deliver it – helping everyone take small steps to make their lives
better and the world a healthier, happier, more sustainable place.
Now we’re looking for the best people to keep us striding in the right direction.

Visit Companion Volunteers play a supportive and reassuring role for householders by
accompanying our trained Energy Advisors during home energy visits. Many residents can feel
anxious, uncertain, or overwhelmed when someone comes into their home to discuss energy,
damp, or heating concerns. Having a friendly, calm volunteer present helps us to build trust with
householders, create a more relaxed, welcoming atmosphere and ensure that every visit feels
respectful, safe, and person-centred.

As a Visit Companion Volunteer, you will:
• Accompany our trained Energy Advisors to properties during home and community energy
visits, providing a supportive presence and helping householders feel comfortable
• Assist advisors on-site, for example by gathering simple household information, noting
observations, or helping manage equipment
• Support residents during visits, offering reassurance, conversation, and helping make the
experience welcoming and accessible
• Act as an extra set of eyes and ears, ensuring safety, smooth running, and good
communication during visits
• Provide feedback around any concerns or follow-up needs to the Energy Team

This role will suit someone who:
• Communicates clearly, kindly, and with confidence
• Is comfortable spending time in people’s homes as part of a team
• Enjoys meeting new people and building rapport
• Is attentive, patient, and able to reassure householders
• Works well alongside others
• Is reliable and willing to support both home and community visits