Senior Charge Nurse

As NHS Scotlands unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland

24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

Leading a team within a ward or healthcare unit.

• Provide clinical and professional leadership to the multi-disciplinary team
• Be accountable for the effective implementation of individual performance management, mentorship, preceptorship Ensure clinical governance processes are implemented in accordance with NHS 24 policy
• Effective leadership and management to the multidisciplinary team to support delivery against NHS 24 organisational performance indicators
• Assume delegated responsibility for the management of the virtual NHS 24 service and monitoring of the operational environment in the absence of a Clinical Services Manager (CSM)
• Responsible for the delivery of safe, effective and person-centred care, providing clinical and managerial leadership to facilitate the delivery of the Leading Better Care (LBC) ambitions:
• Ensure safe and effective clinical practice
• Enhance the patients’ experience of care
• Contribute to the delivery of the organisation’s objectives
• Participate in the recruitment of front-line staff
• Participate in research and development projects as appropriate

• Extensive post registration experience preferably within two health care settings, experience of unscheduled care would be an advantage
• Skills and competencies associated with post registration experience and/or demonstrate expert clinical and professional practice developed through experience and theoretical knowledge
• Knowledge of relevant NHS/Healthcare national and local standards / drivers / challenges impacting on area of work
• Ability to maintain professional and personal credibility across all staff groups
• Ability to lead teams, lead practice, inspire others and with evidence of continuous professional development drive through change and new ways of working
• Personal motivation and enthusiasm for the development of nursing, patient care and the enhancement of the patients’ experience of care and journey
• Experience of analysing and interpreting data to plan resources effectively