Resource Planning Scheduler
Salary from £31,537 to £34,303
Closing date: 10 September 2026
How to Apply
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide (click here) which will support you in your application. We recommend that prior to application candidates read all the information provided in the Job Pack (download with the “Job Description” button) as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Job Description
Further Info
About the Employer
As NHS Scotland’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
About the Vacancy
The Resource Planning Scheduler will support with delivering resource requirements within an 8-week live window through effective scheduling of resource by ensuring that shrinkage targets are not over utilised. You will manage schedules within an 8-week live window, through a virtual set up across all NHS 24´s sites for circa 1000+ staff.
The successful candidate will provide recommendations to Forecast & Planning Specialists and Resource Planners on how to effectively deploy resources to achieve maximum efficiency and target service levels. In addition, the role holder will be point of contact for Frontline staff, Senior Charge Nurses and Team Managers to provide ongoing support
Key Responsibilities
- Ensuring WFM system is accurate and up to date with resource information, highlighting any inaccuracies to Resource Planners
- Ensure that all new staff are added to WFM and are assigned correct rotas, and arrange alignment to managers, based on percentage of “touch time” Ensure that everything is ready for go live
- Monitor and audit Annual Leave thresholds to ensure that allowance is not exceeded and make recommendations for change in thresholds for future if Workforce Plan allows.
- Produce monthly reporting for managers to show leave entitlement to booked, taken and remaining for their staff to ensure all leave is utilised and avoid the need to carry over.
- Responsible for scheduling all shifts and exception codes and ensure that schedules are ran on Time and coordinate this in line with Planners forecast. Responsible for break and lunch optimisation
- Continually promote CRT and build relationships with Management and Frontline staff to educate on role purpose and work together with peers and colleagues from NHS 24 wide.
Key Competencies
- Able to analyse operational data to support workforce scheduling and resource deployment decisions.
- Demonstrate experience in a Resource Planning role to support a contact centre modelled service.
- Show a high level of PC literacy and use of Microsoft Office applications, especially excel.
- Be highly organised, with a methodical approach to work independently and proactively, demonstrating good problem-solving skills.