Financial Capability Officer

Make a real difference to people’s financial wellbeing.

We have recently secured funding from the Scottish Illegal Money Lending Unit (Trading Standards) and The Robertson Trust to continue our Financial Capability Programme.

We’re looking for a Financial Capability Officer to support ethnic minority communities across Scotland to develop the skills, knowledge, and confidence to make informed financial decisions and improve long-term resilience.

You’ll deliver engaging support both online and face-to-face, working directly with individuals and community organisations, while connecting people to the right money and welfare advice services.
If you have experience working with diverse communities, understand financial capability or welfare issues, and can build strong partnerships, we want to hear from you.

You will market and raise the profile of this programme to ethnic minority communities and mainstream organisations through visits to places of worship, community projects, advice bureaus, credit unions etc (virtually or face to face).

• Provide tailored financial capability support through advice surgeries and outreach, supporting clients to build confidence, develop sustainable money management skills and improve financial resilience.
• Design and deliver financial capability workshops to EM communities in Scotland using a blended approach (face to face and online).
• Co-develop and deliver community financial capability workshops across the Central Belt.
• Raise awareness and influence strategy around money issues EM communities face by attending and contributing to the money advice ecosystem.
• Support clients experiencing debt by offering guidance, advocacy support and signposting to specialist advice services.
• Provide trauma informed responses and support to individuals in crisis.
• Building strong networks with organisations across the money advice and support sector, both regulated and non-regulated.
• Support clients (one to one) experiencing debt issues by offering informed guidance, signposting to appropriate debt advice services, and advocating for clients by supporting and attending appointments where appropriate.
• Develop, maintain and update financial capability training and resources.
• Source external training that would be beneficial to clients within the parameters of the project.
• Establish networks and links with external money advice givers, both regulated and non- regulated.
• Ensure client files are up to date, documenting their money journey and outcomes.
• Network and liaise with the ethnic minority third sector to identify money advice access barriers and identify appropriate strategies to increase awareness and participation.
• Attend monthly programme meetings with the Head of Operations and produce regular reports for the HOR on the progress and outcomes of the Financial Inclusion Programme.
• Attend networks, forums and events to promote the programme.
• Work closely with the CEMVO Scotland team, generating leads, networks and promoting the work of CEMVO Scotland.
• Work flexibility evening and weekends where required.
• To observe and comply with CEMVO Scotland’s policies, procedures, systems and standards and to contribute to their implementation and development.
• To undertake such other duties, including drafting and completing funding applications as may be necessary to further the work of CEMVO Scotland.

Essential

• At least 2 years experience of providing support to EM communities in an advice-giving setting.
• Strong knowledge of money guidance, including budgeting and personal finance, with an understanding of the barriers faced by adults, particularly EM communities, at risk of financial exclusion.
• Strong understanding of race equality, including issues affecting the ethnic minority voluntary sector and its communities, particularly relating to money-related issues.
• Ability to provide guidance and support to mainstream organisations on addressing race equality issues faced by EM. communities when accessing money advice.
• Ability to build rapport and trust with organisations, communities and individuals.
• Ability to coordinate people and processes, and excellent work planning skills.
• Ability to conduct training needs assessments and develop training materials to fulfil this need, particularly relating to race equality.
• Ability to work with mainstream advice agencies and sustain a good working relationship.
• Ability to work confidently and empathetically with clients in distressing or crisis situations, using a calm, trauma-informed approach to provide appropriate support and reassurance.
• Excellent communication, interpersonal and presentation skills.
• Ability to work to tight deadlines, often within conflicting priorities.
• Ability to manage projects successfully, ensuring successful outputs and outcomes.
• Good monitoring, evaluation and report writing skills.

Desirable

• A recognised qualification in money advice and networks with the money advice sector in Scotland.
• Full clean UK Driving License.