Engagement Officer

The principal role of the Engagement Officer is to support senior Stakeholder Engagement and Equalities & Participation post holders, in the planning and delivery of strategies, policies and systems for internal as well as external stakeholder engagement, relationship management supporting service development and promotion of NHS 24’s range of multi-channel health and care services.

The postholder will be responsible for ensuring the effective development and deployment of specific projects and programmes of work, utilising various engagement methodologies, with the overarching aim of embedding robust stakeholder involvement, stakeholder management and person-centred practices across all areas of work.

Stakeholder engagement is pivotal in ensuring insights are looped back into service development therefore the post holder will have responsibility, working alongside colleagues across the wider directorate, in enabling NHS 24 to develop and deliver services and products that meet both user and business need.

• Identify how best to plan, develop and implement programmes of work applying effective engagement methodologies in order that key service as well as specific partnership and engagement objectives are met.
• seek and identify new and creative opportunities for raising awareness, promotion and use of all services and channels of delivery internally as well as externally across other organisations.
• Arrange and Chair meetings as required – collating, preparing and distributing agenda and papers as necessary and engaging forum members as appropriate i.e., NHS 24 Public Partnership Forum
• Actively deploy programme management methodology to ensure that key areas of work are appropriately managed and governed.

• Demonstrate evidence of successful engagement activity/partnership working and relationship management with a range of stakeholders and members of the public.
• Have good knowledge of MS Office packages including MS Teams, Word, PowerPoint and Microsoft Outlook and Excel. A knowledge of Webropol would be an advantage.