Corporate Services Support Assistant

The PIRC was established in 2013 and is responsible for carrying out independent investigations
into incidents involving the police and independently review the way the police handle complaints
from the public.
Our aim is to secure public confidence in policing in Scotland by supporting continuous improvement and promoting positive change.

Working as part of Corporate Services team, the post holder will be responsible for supporting
the smooth running of the PIRC office, through the delivery of high-quality administration, ICT
and facilities work.

Customer Service & Front of House
• Act as the first point of contact for internal and external customers and visitors to PIRC buildings, ensuring a professional and welcoming experience.
• Handle customer enquiries efficiently and courteously, ensuring timely responses and escalation to the appropriate person where required.

Corporate Services & Facilities Support

• Support the Corporate Services Team with facilities-related activities, including reporting maintenance issues and escorting contractors on site.
• Provide cover for the Corporate Services Team as required to ensure continuity of service.
• Maintain general office supplies, including stationery, printer toners, and kitchen supplies (tea, coffee, etc.).

IT & Office Systems Support
• Provide first-line IT support for staff, including setting up equipment, workstations and
basic troubleshooting.
• Update and maintain corporate databases, ensuring accuracy, confidentiality and
compliance with records management and data security policies.
• Organise, file and securely store paperwork, documents and electronic information in
line with organisational procedures.

Administration & Coordination
• Organise appointments, meetings, travel, accommodation and events as required.
• Set up meeting rooms for training sessions, Corporate Services meetings and events, including maintaining adequate supplies of refreshments.
• Review and update Corporate Services procedures relevant to the role, ensuring they remain fit for purpose and up to date.

Equality, Diversity & Organisational Values
• Promote diversity, equality and inclusion as an integral part of the organisation’s culture and ways of working.

General Duties
• Undertake any other duties as directed by the Commissioner or line manager, in line
with corporate objectives and the responsibilities of the post.

Experience
• Minimum of 1 years’ experience working in an administrative role.
• An understanding of IT systems, including Microsoft Office (Word, Excel, Outlook and
Powerpoint) and basic IT troubleshooting skills
• An ability to produce reports using data from spreadsheets
• An ability to handle confidential information with discretion and professionalism.

Behaviours
Communicating and Influencing – Level 1
Working together – Level 1
Managing a quality service – Level 1
Delivering at pace – Level 1