Clinical Supervisor
Salary from £42,231 to £52,679
Closing Date: 3 August 2026
How to Apply
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide (click here) which will support you in your application. We recommend that prior to application candidates read all the information provided in the Job Pack (download with the “Job Description” button) as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Further Info
About the Employer
As NHS Scotland’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
We have five regional centres – Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
About the Vacancy
As a Clinical Supervisor, you will act as an autonomous practitioner providing a comprehensive telephone triage and clinical assessment service to patients and/or their carers/relatives resulting in a safe and appropriate clinical decision.
You will provide real time clinical support to NHS24 frontline staff resulting in safe, appropriate and person centred outcomes. You will facilitate the provision of accurate healthcare information, self-care/health improvement advice or, where applicable, referral to the appropriate level and location of care, in order to meet the holistic and therapeutic requirements of the patient/carer.
About the Salary
Key Responsibilities
- Deliver high-quality telephone triage, using your clinical expertise to ensure safe, effective and person-centred care in a fast-paced and innovative service
- Work as an autonomous practitioner, applying professional judgement, knowledge and experience to undertake comprehensive clinical triage of patients
- Ensure patients and their families receive timely, appropriate, safe and person-centered care, demonstrating compassion, respect and clear clinical reasoning in all decision-making
- At times act as a trusted source of real-time clinical support for peers and non-clinical staff contributing to safe decision-making and outcomes.
- Provide clear, accurate and accessible healthcare information to patients and carers, supporting understanding and informed choices
- Offer tailored self-care and health improvement advice, supporting patients to manage their condition safely where appropriate
- Direct patients to the most appropriate service or care setting, ensuring individual needs are fully considered
- Recognise and respond to clinical risk and acuity taking appropriate escalation action to maintain patient safety
Key Competencies
- You will possess excellent clinical decision-making skills
- Extensive post registration experience, preferably within an acute or primary care setting, with a broad range of knowledge across a number of specialties
- Critical decision-making skills
- Excellent communication and interpersonal skills.