Service Support Co-ordinator
Salary from £31,537 to £34,303
Closing date: 9 September 2026
How to Apply
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide (click here) which will support you in your application. We recommend that prior to application candidates read all the information provided in the Job Pack (download with the “Job Description” button) as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Job Description
Further Info
About the Employer
As NHS Scotland’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
About the Vacancy
This role will provide support to NHS 24 services within a contact centre environment. As a Service Support Coordinator, you will support your NHS 24 colleagues to ensure the delivery of effective and appropriate care is being provided at all times. This post involves shift working and will also require weekend working and public holiday working. The working pattern can change, although, sufficient notice would be provided.
Key Responsibilities
- To provide a supporting role to all internal staff and external visitors to NHS 24 Contact Centres and demonstrate a professional first point of contact for all
- To provide support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required
- To supporting an ever-changing NHS24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period
- Daily management of wide ranging issues, across the full NHS 24 estate & local sites including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone
- Undertake stock checks and always maintain adequate stock levels
- Various other duties included with the Job Pack attached
Key Competencies
Experience in the following areas:
- Customer focused/ related environment
- Working in or with an ‘in house’ Fault desk department
- Dealing with and knowledge of H&S regulations
- Undertaking Workplace inspections
- Using office software packages including, excel, power point, Microsoft Word.
- Ability to work autonomously or as a fully supportive and integrated team player
- Contributing to effective performance in achieving strategic goals for the Department.