Regional Pharmacy Advisor

As NHS Scotlands unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

The Regional Pharmacy Advisor is responsible for the management of all pharmaceutical elements of NHS 24 Contact Centres to ensure delivery of a safe, efficient and effective service. This includes the identification, development, implementation and evaluation of pharmacy work streams that will add value to the service. The post holder is also responsible for the direct line management of NHS 24 Pharmacy Advisor(s).

The successful candidate will be responsible for leading on specific pharmaceutical topics (local and national) contained within the NHS 24 Clinical Road Map and other work/initiatives as agreed by the post holder’s line manager and the Head of Pharmacy.

• Provide pharmaceutical expertise at a senior level combined with a clinical operational role which includes the provision of clinical supervision and support of the multidisciplinary team on the operational floor.
• Develop and enhance the NHS 24/pharmacy interface in line with local and national priorities and ensure community pharmacy is seen as a key clinical care provider and an appropriate referral route.
• Provide robust pharmaceutical advice and support to patients and the public through participation in direct patient/carer contact over the phone or by giving advice to nurse advisors, call handlers, GP’s, dental nurses, team leaders and HIA’s when required in the live clinical environment.
• Contribute to planning, development and delivery of educational sessions for undergraduate, pre-registration and qualified pharmacists (including ‘return to practice’) in collaboration with the Scottish Schools of Pharmacy and NHS Education for Scotland.

• Demonstrate Pharmacy practice experience with strong community pharmacy knowledge
• Be experienced in working with multidisciplinary environments, providing clinical supervision, medicines advice and managing complex medication enquiries